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The player from Greece has been blocked without further explanation. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
The player from Thaiwan is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Ibland gäller inte vissa bonusar om du använder specifika betalningsmetoder. Därför är det viktigt att du ser över vilken betalningsmetod som är bäst lämplig. Som vanligt brukar inte insättningar med Skrill och Neteller kvalificera för bonus på online casino utan Spelpaus. Dock är det inget problem, då de inte längre fungerar för svenska spelare.
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The player from Poland has been experiencing difficulties with his identity verification and the subsequent withdrawal of his winnings for more than six months. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.
Italialainen pelaaja kohtasi tilinsulkuongelmia 22betin kanssa lähetettyään nostopyynnöt. Vaikka kasino oli aiemmin vahvistanut tilinsä ja toimittanut tarvittavat asiakirjat onnistuneesti, kasino vaati samat asiakirjat ja selfien uudelleen sähköpostiviestintäongelmien vuoksi. Annoimme ohjeet asiakirjojen oikeaan toimittamiseen, ja soitin ratkaisi ongelman onnistuneesti. Valitus on merkitty ratkaistuksi.
The player from Greece is facing a deposit issue at the casino where his 300 euros didn’t reflect in his account. The player later informed us that the issue was solved, so we closed the complaint accordingly.
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Ontariosta kotoisin oleva pelaaja talletti 550 dollaria 22Betiin, skaalasi sen 730,24 dollariin, ja hänellä oli ongelmia voittojensa kotiuttamisessa. Huolimatta vaadittujen tiedostojen lähettämisestä talletuksen vahvistamiseksi, kasino kieltäytyi hyväksymästä niitä ja ilmoitti jättävänsä hänen viestinsä huomiotta palauttamatta rahoja. Valitustiimi puuttui asiaan, mikä helpotti viestintää pelaajan ja kasinon välillä. Useiden yritysten jälkeen täyttää kasinon vahvistusvaatimukset, pelaaja nosti voittonsa onnistuneesti. Valitus merkittiin ratkaistuksi.
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The player from India had experienced issues with withdrawing his winnings from 22bet. Despite having his account fully verified and making several attempts to withdraw through Paytm, his withdrawals were repeatedly approved but then returned to the gaming account within 24 hours. After extensive communication with the casino and the Complaints Team, the casino had claimed the withdrawal was successfully processed to the player's Paytm wallet. However, the player insisted that he had not received the funds and did not have an active Paytm wallet. The issue was finally resolved after two months when the player confirmed that he had received his withdrawal.
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The player from Portugal had been unable to withdraw his winnings from the casino despite having provided numerous documents for verification. The Complaints Team had explained the importance of the Know Your Customer (KYC) process and had asked the player for further information regarding his document submission and communication with the casino. The player later confirmed that the issue had been resolved by the casino. Consequently, the Complaints Team had marked the complaint as 'resolved' in their system.
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The player from South Korea had had an issue withdrawing funds due to constant additional verification requirements by the casino. Despite having submitted various forms of identification, the casino had continued to request more, which the player had perceived as an intentional delay of their withdrawal. The complaints team had communicated with the casino and the player, clarifying the need for a national ID card for verification. After the player had submitted a new passport photo with a code and a selfie, the casino had approved the withdrawal. The player had confirmed that the funds were transferred, and the issue had been successfully resolved.
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